Frequently Asked Questions
Do you sell genuine Traxxas products?
Yes! All our RC cars and parts are 100% genuine and sourced directly from authorized suppliers. We do not sell knock-offs or imitations. When you shop with us, you can feel confident knowing that every product is authentic, high-quality, and built to perform exactly as intended by the manufacturer.
Do you sell complete RC cars or just parts?
We sell both! Our store offers a wide range of ready-to-run RC vehicles, perfect for beginners and experienced hobbyists, as well as replacement parts and performance upgrades. Whether you want to buy your first RC truck or customize an existing one with high-performance parts, we’ve got everything you need in one place.
Do you ship internationally?
Currently, we focus on shipping within the United States to ensure faster delivery times and reliable service. However, if you’re located outside the U.S., feel free to contact us. We’ll do our best to provide a shipping solution or guide you to trusted alternatives.
How long does shipping take?
Orders are usually processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days depending on your location. You will receive a tracking number so you can monitor your package every step of the way. Please note that during holiday seasons or sales, shipping carriers may experience slight delays.
What is your return policy?
We accept returns on unused and unopened items within 14 days of delivery. To qualify, the product must be in its original packaging and in the same condition you received it. Once your return is approved, we’ll provide instructions on how to send it back. Please note that shipping fees are non-refundable. For more details, visit our Return Policy page.
Can I upgrade or customize my RC car?
Absolutely! That’s one of the most exciting parts of the RC hobby. We carry a full range of upgrade parts, from batteries and tires to suspension kits and motors. Whether you want more speed, durability, or control, you’ll find the parts you need to make your RC vehicle truly unique.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available through Shopify checkout. All transactions are encrypted and secure to keep your information safe.
How can I contact you for support?
We’re here to help! You can reach us via our Contact Us page. Our team typically responds within 24 hours on business days. We’re happy to assist with product questions, order issues, or anything related to your RC hobby.
